Lambeth Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Lambeth Man And Van provides removal, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, you agree to these terms, which are designed to create clarity for both the customer and the service provider. They apply to domestic and commercial moves, single-item transport, and any additional services agreed in writing at the time of booking. For the purposes of this document, references to we, us, and our mean Lambeth Man And Van, and references to you or the customer mean the person or business entering into the booking.
These terms should be read carefully before a booking is confirmed. If any part of the agreement is unclear, the customer should request clarification before the job begins. A booking confirmation, whether provided by email, text, message, or recorded verbal agreement, forms part of the contract between the parties. By instructing Lambeth Man And Van to carry out a job, the customer confirms that they are authorised to do so and that all information supplied is true, complete, and accurate to the best of their knowledge.
We aim to provide a professional man and van service with reasonable care and skill. However, the customer is responsible for ensuring that the service requested is suitable for the items being moved, the premises involved, and any access restrictions that may affect the job. Any special requirements, including heavy lifting, fragile goods, parking constraints, or the need for packing materials, should be disclosed at the time of booking. Failure to disclose important information may affect price, timing, or service availability.
1. Booking Process
A booking may be made through the methods we make available from time to time, and it will only be confirmed once we have accepted the job details and agreed the service schedule, price, and any relevant conditions. The customer must provide accurate details regarding the collection and delivery addresses, the type and volume of items, preferred dates and times, floor levels, parking arrangements, and any access limitations. Where a Lambeth man with van is required for a specific loading or delivery window, the customer should state this clearly in advance.
We may provide an estimated quotation based on the information supplied. Quotes are normally based on the time required, the number of operatives, vehicle size, mileage, waiting time, and any extra handling needs. Unless expressly stated otherwise, quotations are estimates only and may be adjusted if the actual job differs from the description provided. If the customer changes the scope of work after booking, we reserve the right to revise the charge accordingly. The customer accepts that delays caused by inaccurate or incomplete information may affect the final cost and completion time.
Once a booking has been accepted, the customer should review the confirmation carefully and notify us promptly of any errors. It is the customer’s responsibility to ensure that dates, addresses, item lists, and special instructions are correct. We may refuse, suspend, or cancel a booking where there is evidence of fraudulent information, unsafe conditions, unlawful activity, or a material mismatch between the quoted job and the actual service requested. If we are unable to carry out a service for reasons outside our control, we will inform the customer as soon as reasonably practicable.
2. Payments and Charges
Payment terms will be agreed at the time of booking or before the service begins. Unless we state otherwise, payment is due on completion of the service, and we may require a deposit or pre-authorisation for certain bookings, larger jobs, or peak-time appointments. We accept that customers may need a clear and predictable pricing structure, so any agreed fees should be read alongside these terms and any written quotation. Charges may include labour, vehicle use, fuel, tolls, congestion-related costs, parking, waiting time, storage arrangements, packaging materials, or any additional work requested by the customer.
If the job takes longer than expected because of delays, additional items, blocked access, poor packing, traffic disruption, absent recipients, or any other matter outside our control, additional charges may apply. Where an hourly rate is used, time may be calculated from arrival at the collection point until completion of the job, unless otherwise agreed. We may also charge for return journeys, failed delivery attempts, or disposal fees where applicable. The customer agrees to pay all invoiced sums in full and without set-off, deduction, or counterclaim unless required by law.
If payment is not made when due, we may charge reasonable recovery costs and interest to the extent permitted by law. We reserve the right to suspend future services until outstanding balances are paid. Any dispute about a charge must be raised promptly and in good faith, but such a dispute does not entitle the customer to withhold payment for undisputed parts of the invoice. Prices may be amended before confirmation if there is a material change to the booking details, service date, or legal compliance requirements.
3. Cancellations, Amendments, and Missed Appointments
Customers may cancel or amend a booking by providing notice as early as possible. The amount payable on cancellation may depend on how much notice is given, whether work has already started, and whether vehicles, staff, or third-party services have been committed to the booking. If the customer cancels after we have commenced travel, arrived at the premises, or begun loading, we may charge a cancellation fee representing our reasonable costs and loss of time. This applies equally to a man and van service in Lambeth and to other services we offer across the UK.
If the customer is not present at the agreed time, or if access is not available, and we are unable to proceed after a reasonable waiting period, the booking may be treated as a late cancellation or failed attendance. We are not responsible for costs arising from missed appointments where the failure is due to incorrect address details, restricted access, unavailable keys, parking enforcement issues, or the customer’s lack of readiness. Where possible, we may offer a rescheduled appointment, but any such arrangement is subject to availability and may involve additional costs.
We may also cancel or postpone a booking if conditions at the collection or delivery point are unsafe, unlawful, or materially different from what was disclosed. This includes, without limitation, severe weather, vehicle breakdown, road closures, labour shortages, or other events beyond our reasonable control. In such circumstances, we will take reasonable steps to inform the customer and, where appropriate, arrange a new date or refund any prepaid amount for undelivered services. No cancellation or refund will be due for services already completed or for reasonable costs incurred before cancellation.
4. Customer Responsibilities
The customer must ensure that all items are properly packed, sealed, and ready for transport unless packing has been separately agreed. Fragile, valuable, sentimental, or legally restricted items should be declared before the booking begins. The customer is responsible for removing gas, fuel, liquids, perishable goods, hazardous substances, and any prohibited items unless we have expressly agreed in writing to handle them in a compliant manner. Any item not suitable for transport may be refused or removed from the load at our discretion.
The customer must obtain any permissions needed for parking, access, building entry, lift use, or shared-area loading. The customer should also ensure that appliances are disconnected safely, items are empty where required, and pathways are clear. If additional labour is needed because items are not prepared, too heavy for one person, or otherwise difficult to move, extra charges may apply. We are entitled to rely on the customer’s instructions and assume that all goods are lawful to move unless told otherwise.
Where the customer asks us to leave items unattended, in a front garden, porch, yard, communal area, or similar location, this is done at the customer’s risk unless otherwise agreed in writing. We do not take responsibility for losses caused by inadequate packing, hidden defects, pre-existing damage, or inherent weakness in goods. The customer should consider their own insurance arrangements for items of high value or significance.
5. Liability and Insurance
We will take reasonable care when handling goods, but our liability is limited as set out in these terms and subject to applicable law. We are not liable for loss or damage caused by events outside our reasonable control, including accidents not caused by our negligence, acts of third parties, poor packing, or item condition before collection. While we may assist with loading and unloading, the customer remains responsible for ensuring that goods are suitable for transport and that the information given about weight, fragility, and handling requirements is accurate.
Where damage is caused by our proven negligence, our liability will be limited to the lesser of the repair cost, replacement value, or the amount reasonably foreseeable at the time of contracting, except where the law provides otherwise. We will not be liable for indirect, incidental, or consequential losses such as loss of profit, loss of business, missed appointments with third parties, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
It is the customer’s responsibility to ensure that adequate insurance cover is in place for goods in transit if required. Where a claim is made, the customer should notify us promptly and provide reasonable evidence of the alleged damage or loss. Claims may be affected if the customer fails to follow our instructions, requests an unsafe method of loading, or does not allow inspection of the affected items. Any compensation payable will be assessed fairly and in accordance with these terms and the evidence provided.
6. Waste Regulations and Disposal
If the booking includes disposal, clearance, recycling, or removal of unwanted items, the customer agrees that all waste-related services must comply with applicable UK waste legislation and environmental rules. We will only transport, dispose of, or transfer waste in a lawful manner and may refuse to handle items that are not properly described or that contain hazardous materials. The customer must inform us in advance if the load contains electrical equipment, mattresses, chemicals, paint, batteries, tyres, or any other special-category waste.
The customer confirms that they are authorised to dispose of the waste offered for removal and that the items are not stolen, fly-tipped, contaminated, or otherwise unlawful to handle. We may require the customer to separate recyclable, reusable, and general waste where necessary for compliance. Any charges for lawful disposal, transfer station fees, or environmental levies may be passed to the customer if agreed at booking or if the need arises due to the nature of the waste presented.
We reserve the right to refuse any waste load that does not comply with environmental law, licensing requirements, or our own safe working practices. The customer must not ask us to dispose of waste illegally, leave it in an unauthorised location, or misdescribe the contents of a load. If we reasonably suspect that items are prohibited or unlawfully presented for disposal, we may decline the job immediately and may notify the appropriate authorities where required by law. The customer will be responsible for any loss, cost, or penalty arising from inaccurate waste information supplied to us.
7. Delays, Access, and Unavoidable Events
Service times are estimates only unless a fixed time has been expressly guaranteed in writing. Delays may occur because of traffic, weather, mechanical issues, road restrictions, or earlier jobs overrunning. We will use reasonable efforts to attend within the agreed window, but we are not responsible for delays outside our control. If a delay becomes significant, we will communicate updated timing where practical and may offer a revised appointment if the job cannot be completed on the original date.
The customer must ensure that access routes are suitable for the vehicle and that any required permits, passes, lifts, or entry codes are available. If parking restrictions, narrow roads, height limits, or building access issues prevent completion of the job, the customer may be charged for wasted attendance time and associated expenses. We are not liable for delays or inability to complete the service where the customer has failed to secure lawful access or to communicate relevant restrictions beforehand.
Force majeure events include, without limitation, fire, flood, strike, act of government, epidemic, power failure, civil unrest, or any event beyond our reasonable control. If such an event occurs, our obligations may be suspended for the period of disruption. We will not be liable for failure or delay caused by force majeure, provided we take reasonable steps to minimise the impact where possible.
8. Governing Law and General Terms
These Terms and Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.
We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a later change is required by law. No variation to these terms will be valid unless agreed in writing or confirmed by us in a durable form. The customer may not assign or transfer the booking without our prior consent, and any third party relying on the service is deemed to have accepted these terms to the extent applicable.
The use of the name Lambeth Man And Van throughout this document is descriptive of the service provider and may also include any authorised drivers, movers, subcontractors, or agents acting on our behalf. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms, including the provisions on booking, payment, cancellation, liability, waste compliance, and governing law. These terms form the full agreement between the parties unless varied in writing and agreed by both sides. Nothing in these terms affects statutory rights that cannot be excluded.
