Lambeth Man And Van Terms and Conditions

These Terms and Conditions govern the provision of Lambeth Man And Van services by us to you. By making a booking, confirming a quotation, or allowing us to begin work, you agree to be bound by the terms set out below. Please read them carefully before placing a booking. These terms are intended to set clear expectations for the transport, loading, unloading, and related handling of goods, furniture, and other items that form part of a removal, delivery, or collection service. They apply to domestic and commercial bookings unless otherwise agreed in writing.

The words “we”, “us”, and “our” refer to the service provider operating under the Lambeth Man And Van name, and “you” or “your” refer to the customer placing the booking. Any variation to these terms must be agreed in writing by us before the service starts. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

By using our man and van service, you confirm that you have authority to arrange the move, collection, or delivery of the items concerned and that all information provided at the time of booking is complete and accurate. We rely on the details you provide, including access conditions, item descriptions, collection and delivery addresses, and any special handling requirements. If the information supplied is incorrect or incomplete, we may revise the quotation, alter the scheduled service, or decline to carry out the booking.

All bookings are subject to availability, operational capacity, and vehicle suitability. We reserve the right to refuse any job that is unsafe, unlawful, exceeds the agreed scope, or cannot reasonably be completed with the resources available. Our services are designed for lawful transport and handling only. We do not undertake any activity that would require a specialist licence, permit, or equipment unless expressly agreed in advance and arranged in compliance with applicable law.

Booking Process
Bookings may be made by providing the required service details and confirming acceptance of the quote or estimate supplied. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or advance payment. The quotation will normally be based on the information you provide about the number and size of items, distance, access, parking, timing, and any additional labour likely to be needed. If the actual service differs from the booking details, the final price may be adjusted accordingly.

You must ensure that someone authorised to release, receive, or supervise the items is available at both collection and delivery points unless we have agreed unattended handling in advance. Where timing is essential, you should notify us at the booking stage of any deadlines, building restrictions, lift booking requirements, or parking limitations. While we aim to be punctual, all arrival times are estimates only and may be affected by traffic, weather, access delays, prior job overruns, or other events outside our reasonable control.

Payments
Payment terms will be confirmed at the point of booking or before work begins. Unless otherwise stated, payment is due on completion of the service and may be required in full on the day. We may ask for a deposit, advance payment, or staged payment for larger or time-sensitive jobs. Accepted payment methods may vary, and any bank charges, card fees, or transaction costs arising from your chosen method may be payable by you where permitted by law.

Any quote given in advance is based on the information available at the time and is valid only for the stated period, if any. Additional charges may apply where there are waiting times, additional stops, changes to access conditions, extra labour, dismantling, reassembly, packing, delays caused by the customer, or disposal of additional items not originally included. We will explain any material change in cost where reasonably practicable. If payment is not made when due, we may suspend the service, retain goods only to the extent allowed by law, or recover the amount owing together with any lawful collection costs.

Cancellations and Amendments
You may cancel or amend a booking by notifying us as soon as possible. If you cancel after confirmation, cancellation fees may apply depending on the notice given and any costs already incurred by us, including vehicle allocation, labour scheduling, or third-party charges. Where a deposit has been taken, it may be non-refundable in full or in part if the cancellation is made within a short period before the scheduled service or if we have already committed resources to your booking. Any amendment to the job scope, time, address, or item list may affect the price and availability.

If we need to cancel or reschedule due to illness, vehicle failure, severe weather, unsafe conditions, legal restrictions, or circumstances beyond our reasonable control, we will make reasonable efforts to notify you and offer an alternative time where possible. Our liability for cancellation will be limited to refunding any payment received for the unperformed part of the service, unless the law requires otherwise. We are not responsible for indirect losses caused by cancellation, including missed appointments, storage costs, or lost earnings, unless such liability cannot legally be excluded.

Customer Responsibilities
You must ensure that all items are properly packed, labelled, and ready for transport unless packing is part of the agreed service. Fragile items, valuables, electronics, artwork, documents, and sentimental possessions should be disclosed in advance and, where appropriate, separately protected. You are responsible for ensuring that items are lawful to transport, free from concealed hazards, and not contaminated, leaking, or infested. We may refuse to handle items that are dangerous, unsanitary, or likely to cause damage to persons or property.

You are also responsible for arranging suitable access, parking permission, and any required permits unless we have expressly agreed to do so. If we are unable to complete the service because of inadequate access, incorrect addresses, unsafe conditions, or the absence of an authorised person to provide instructions or sign for receipt, we may charge for waiting time, attempted delivery, or return travel. Where we are required to carry items by stairs, through narrow spaces, or over long distances due to access limitations, additional labour charges may apply.

Liability
We will use reasonable care and skill in providing the service. However, our liability is limited to loss or damage caused directly by our negligence or breach of contract, subject to the exclusions and caps set out in these terms and to any rights you have under law that cannot be excluded. We are not liable for pre-existing damage, ordinary wear and tear, hidden defects, items inadequately packed by you, or damage caused by poor structural condition of premises, access routes, lifts, fixtures, or fittings.

Unless otherwise agreed in writing, our liability for any single claim or series of related claims arising from one booking will not exceed the total amount paid or payable for the relevant service, except where a higher limit is required by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be limited or excluded. Where items of exceptional value are involved, you should arrange separate insurance or declare the value in advance so that we can discuss whether additional cover is appropriate.

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including accidents, road closures, traffic disruption, adverse weather, industrial action, public disorder, acts of third parties, or government restrictions. In such cases, our obligations may be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable. If the service becomes impossible to perform, we may terminate the booking and charge only for work already carried out, subject to applicable law.

Waste Regulations
If our service includes removal, disposal, or transportation of unwanted items, waste handling will be carried out in accordance with applicable UK waste regulations. We will only transport waste where lawful and where it has been correctly described at the time of booking. You must not place prohibited, hazardous, or controlled waste into a general clearance without prior agreement. This includes, for example, chemicals, paint, gas cylinders, asbestos, clinical waste, batteries, oils, and other regulated materials unless specifically accepted under the correct compliance arrangements.

Where items are collected for disposal, you confirm that you either own the waste or have authority from the owner to arrange its removal. You also confirm that the waste is not stolen property and does not contain hidden dangerous materials. We may refuse waste that is incorrectly described, mixed with prohibited items, or unsafe to load. If we discover regulated waste after collection has begun, we may stop the job, isolate the relevant items where reasonably possible, and charge any additional costs incurred in dealing with the issue lawfully.

We may use licensed facilities or approved disposal routes for waste transfer. You agree to cooperate with any lawful documentation requirements, including waste description information, transfer records, or proof of identity where required. Ownership of waste items passed to us for disposal transfers only to the extent lawful and only when accepted by us. We do not accept responsibility for items left in a location that you have not properly authorised us to remove, or for waste introduced into the load by a third party without our knowledge.

Service Performance and Delays
Our team will take reasonable care to complete the agreed work efficiently and professionally. The duration of a job may vary depending on item volume, access, parking, weather, and the level of assistance available on site. Any estimates of time are made in good faith but are not fixed commitments unless expressly stated. If the job takes longer than expected due to reasons attributable to you, such as incomplete packing, poor access, or late readiness, additional waiting or labour charges may apply.

We may also need to suspend or pause the service if continuing would create a risk to safety or property. In such cases, we may request that you resolve the issue before work resumes. If you ask us to continue despite our reasonable concerns, we may decline. We are entitled to make decisions about lifting methods, load securing, route selection, and safe handling of items to protect people and property. Our staff may refuse to move any item that they reasonably believe could cause injury or unlawful conduct.

Complaints and Claims
If you believe a problem has occurred, you should notify us as soon as reasonably possible and provide details of the issue. Where loss or damage is alleged, you may be asked to supply photographs, descriptions, proof of value, and any supporting information that helps us investigate. Claims should be brought promptly so that we can inspect the circumstances and, where appropriate, work toward a fair resolution. Failure to allow reasonable inspection may affect our ability to assess the claim.

Any claim for loss or damage must be limited to the affected item and the direct consequence of the incident. We will not be responsible for consequential or indirect loss, including loss of profit, emotional distress, wasted expense, or missed opportunities, except where such exclusion is not permitted by law. Nothing in these terms affects your statutory rights as a consumer or limits any remedy available under mandatory UK legislation. If a dispute cannot be resolved informally, it will be handled in accordance with the governing law below.

Data, Privacy, and Communications
We may use the information you provide for booking administration, service delivery, invoicing, dispute handling, and legal compliance. We will handle personal data in line with applicable data protection law. Communications relating to your booking may be made by phone, email, text, or other reasonable channels using the details you provide. You are responsible for ensuring that your contact information is accurate and up to date.

We may keep records relating to quotations, bookings, payments, claims, and waste transfers for operational and legal purposes. Such records may be retained for as long as reasonably necessary to fulfil the booking, satisfy accounting requirements, or defend legal claims. We will not use your information for unrelated purposes unless required or permitted by law.

Governing Law
These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Subject to any mandatory consumer rights or statutory jurisdiction rules, the courts of England and Wales shall have exclusive jurisdiction over disputes arising under or in connection with these Terms and Conditions.

Nothing in these terms is intended to restrict any legal rights you may have that cannot be waived or limited by contract. If any provision is deemed invalid, illegal, or unenforceable by a court or competent authority, that provision shall be severed to the minimum extent necessary, and the remainder of the terms shall continue in force. These terms constitute the entire agreement between the parties in relation to the service, except where a separate written agreement states otherwise.

By booking a man with a van or related removal service with us, you acknowledge that you have read, understood, and accepted these conditions. We recommend that you retain a copy for your records. Any statement or promise outside these terms will not be binding unless confirmed in writing by an authorised representative. These terms are designed to protect both parties and to ensure that every Lambeth Man And Van booking is handled fairly, safely, and lawfully.