Privacy Policy - Lambeth Man And Van

Last updated: 30 June 2026

This Privacy Policy explains how Lambeth Man And Van collects, uses, stores, shares, and protects personal data in connection with our removal, delivery, packing, and related moving services. It applies to all Lambeth Man And Van customers in the area, including prospective customers, active customers, and individuals who contact us on behalf of a customer.

We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Data We Collect

We collect only the personal data necessary to provide our services, manage bookings, and meet legal and operational requirements. Depending on the nature of your enquiry or booking, we may collect:

Identity information such as your name and, where relevant, the name of a business or organisation.
Contact information such as your address, phone number, and email address.
Service details including pickup and delivery addresses, moving dates, property access information, inventory details, and special handling requirements.
Payment information such as payment status, billing records, and transaction references. We do not store full card details where payment is processed securely by a third party.
Communication records including emails, messages, notes from phone calls, quotations, complaints, and feedback.
Operational data such as job history, service preferences, estimates, and records of completed services.
Technical data if you interact with our digital systems, such as IP address, device type, or browser information, where applicable.

We do not intentionally collect special category data unless it is strictly necessary and you choose to provide it. If you share such information with us, we will handle it with additional care and only where permitted by law.

2. How We Use Your Personal Data

We use personal data for legitimate business purposes connected to delivering our services. These include:

Responding to enquiries and providing quotations.
Managing bookings, scheduling jobs, and coordinating removals.
Preparing for and carrying out moving, packing, loading, unloading, and delivery services.
Communicating service updates, confirmations, and operational notices.
Processing payments, issuing invoices, and maintaining financial records.
Handling complaints, claims, and service-related disputes.
Improving service quality, internal training, and operational planning.
Meeting legal, tax, insurance, and regulatory obligations.

We only use personal data for the purposes for which it was collected, unless we reasonably believe another compatible purpose applies or we are required by law to do otherwise.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Depending on the situation, we rely on one or more of the following:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, arranging collections and deliveries, and delivering the agreed service.

Legal Obligation

We may process and retain certain records to comply with legal and regulatory requirements, including accounting, tax, insurance, and record-keeping duties.

Legitimate Interests

We may process data where it is necessary for our legitimate interests and where those interests do not override your rights and freedoms. Examples include managing our business efficiently, maintaining service records, preventing fraud, and improving customer support.

Consent

In limited circumstances, we may rely on your consent, for example where it is required for a particular optional activity. Where we rely on consent, you may withdraw it at any time.

4. Sharing Your Personal Data

We may share personal data with trusted third parties, known as processors, where this is necessary to operate our services. These may include:

Payment processors that handle card or online payment transactions securely.
IT and cloud service providers that host email, storage, scheduling, or business management systems.
Accounting and bookkeeping providers that assist with invoices, tax records, and financial administration.
Insurance providers and claims administrators where a claim or incident needs to be reviewed.
Professional advisers such as legal, financial, or compliance advisers when necessary.
Subcontractors or operational partners who help deliver moving services under our instructions and only to the extent required.

All processors are required to protect your data, act only on our instructions, and comply with applicable data protection law. We do not sell your personal data.

5. International Transfers

Where a processor or service provider stores or accesses data outside the United Kingdom, we take appropriate steps to ensure that your personal data remains protected. This may include the use of approved contractual safeguards and assessment of data protection standards in the destination country.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, and to satisfy legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the purpose of processing.

Quotation and enquiry records are generally retained for a limited period to manage future communication and business administration.
Customer and service records are kept for the duration of the relationship and for a reasonable period afterwards.
Financial and tax records are retained for the period required by law.
Complaint, claim, and dispute records may be retained longer where necessary to establish, exercise, or defend legal claims.

When personal data is no longer needed, it is securely deleted, anonymised, or destroyed in line with our retention procedures.

7. How We Protect Personal Data

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of internal processes.

Although we take reasonable steps to safeguard information, no system can be guaranteed completely secure. You should avoid sending highly sensitive information unless it is necessary for the service and you are comfortable doing so.

8. Your Rights

Under data protection law, you may have the following rights in relation to your personal data:

Right of access - to request a copy of the personal data we hold about you.
Right to rectification - to ask us to correct inaccurate or incomplete data.
Right to erasure - to request deletion of your data in certain circumstances.
Right to restriction - to ask us to limit how we use your data in certain situations.
Right to data portability - to receive certain data in a structured, commonly used format where applicable.
Right to object - to object to processing based on legitimate interests, including direct marketing where relevant.
Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

These rights are not absolute and may be subject to legal exceptions. If you make a request, we may need to verify your identity before responding.

9. Children’s Data

Our services are intended for adults arranging removals or related services. We do not knowingly collect personal data from children except where it is incidentally provided as part of a service booking or address details. If we become aware that we have collected data unlawfully, we will take appropriate steps to delete it.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to raise a complaint with the relevant data protection authority. You may also ask us to review and address your concern directly. We encourage customers to contact us first so we can try to resolve matters promptly and fairly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updated version will apply from the date it is published or otherwise communicated.

12. Summary of Key Points

Lambeth Man And Van collects only the personal data needed to provide removal and delivery services, uses it for clear and lawful purposes, shares it only with trusted processors, and keeps it only as long as necessary. We respect your rights and aim to process all personal data in a transparent, secure, and lawful manner.

This Privacy Policy applies to all Lambeth Man And Van customers in area.