Terms and Conditions

Lambeth Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Lambeth Man and Van provides man and van, removals, and related services within the United Kingdom. By placing a booking, using our services, or allowing work to proceed, you agree to be bound by these Terms and Conditions.

These terms are intended to create a clear understanding of the rights and obligations of both parties and to help ensure a smooth and professional removal or transport service.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or organisation booking or receiving the services.

We, Us, Our means Lambeth Man and Van.

Services means any removal, man and van, transport, loading, unloading, packing, unpacking, furniture moving, or related services we agree to provide.

Goods means the items that we are contracted to move, transport, handle, or store.

Contract means the agreement between you and us for the provision of services, which incorporates these Terms and Conditions.

Scope of Services

We provide man and van and removal services for domestic and commercial customers, including loading, transport, unloading, and, where agreed, packing, dismantling, and reassembly.

The specific services to be provided, along with any special instructions, will be set out in our booking confirmation or agreed in writing before the job begins.

We reserve the right to decline services that are unsafe, unlawful, or beyond our reasonable capability, including access that is unsuitable for our vehicles, unsafe working conditions, or goods that are not permitted to be transported under applicable regulations.

Booking Process

You may request a quote by providing details of the required service, including collection and delivery addresses, access information, approximate volume or list of items, and preferred dates and times.

Any quote provided is based on the information you supply. If the information is inaccurate or incomplete, we may adjust the price accordingly.

A booking is only confirmed once we have accepted your request and issued a booking confirmation. Verbal or provisional quotes do not constitute a confirmed booking.

You are responsible for checking that your booking details are accurate and for notifying us promptly of any errors or changes. Significant changes to the job, such as different addresses, volume of goods, access conditions, or timing, may result in an amended quote or additional charges.

Customer Responsibilities

You must ensure that:

The property is accessible for our vehicle and team at the agreed date and time, including any necessary parking arrangements or permits.

All items to be moved are ready for collection, properly packed where applicable, and clearly identified.

You or an authorised representative is present at both collection and delivery locations to provide access, instructions, and confirmation of completion.

Any items requiring special handling, such as fragile, high-value, or bulky goods, are clearly communicated to us in advance.

You comply with all relevant regulations, including waste regulations, and do not request us to transport prohibited or hazardous items.

Access and Parking

You are responsible for arranging and covering the cost of any parking, permits, or access charges required to carry out the services at each location.

If suitable parking is not available or if access is restricted, delayed, or unsafe, we may charge for any additional time or distance incurred, or in extreme cases refuse to proceed until the issue is resolved.

Where access involves stairs, lifts, narrow entrances, or other obstacles, you must inform us in advance so that we can allocate appropriate time, manpower, and equipment. Failure to do so may result in extra charges or the need to reschedule.

Pricing and Payments

Our charges may be based on an hourly rate, a fixed quote, or a combination of both, depending on the nature of the job and what we have agreed with you in advance.

The price will be set out in our booking confirmation or communication prior to the service. The price is exclusive of congestion charges, parking, tolls, or other third-party costs unless explicitly stated otherwise.

We reserve the right to apply additional charges where:

The job takes longer than the time estimated due to circumstances outside our control, including delays caused by you, third parties, or access issues.

There are extra items or services not previously disclosed at the time of the quote.

We are required to travel further, wait for extended periods, or make unplanned additional journeys.

Payment terms will be specified in your booking confirmation. Unless otherwise agreed, payment is due either in advance or immediately upon completion of the service.

We may require a deposit or full prepayment to secure your booking. The deposit will be offset against the final invoice for the job.

We reserve the right to withhold services or cease work if payment is not made in accordance with the agreed terms. Ownership of the services does not pass to you until payment is received in full.

Cancellations and Changes

You may cancel or amend your booking, subject to the terms below.

If you cancel with reasonable notice, we will not normally charge a cancellation fee. If you cancel at short notice, we may apply charges to cover our costs and lost opportunity.

Unless otherwise agreed in writing, the following will usually apply:

If you cancel more than 48 hours before the scheduled start time, we will normally refund any deposit paid, less any reasonable administrative costs.

If you cancel within 24 to 48 hours of the scheduled start time, we may retain part or all of any deposit or charge a percentage of the quoted price.

If you cancel within 24 hours of the scheduled start time or on arrival at the job, we may charge up to the full quoted price.

If we need to amend or cancel your booking due to reasons beyond our reasonable control, including illness, vehicle breakdown, severe weather, or other unforeseen events, we will make reasonable efforts to rearrange the service at a mutually convenient time. Our liability in such circumstances is limited to the return of any prepayment, and we will not be responsible for any consequential loss.

Delays and Waiting Time

We will make reasonable efforts to arrive at the agreed time, but arrival and completion times are estimates and not guaranteed. Traffic, accidents, road closures, weather conditions, and other factors may cause delays.

If we are delayed, we will inform you as soon as reasonably possible and provide an updated estimated arrival time.

Waiting time caused by delays in gaining access, your late arrival, incomplete packing, or other circumstances within your control may be chargeable at our standard hourly rate or as otherwise stated in your booking confirmation.

Excluded and Prohibited Items

We are not obliged to transport certain items, including but not limited to:

Hazardous, flammable, explosive, or illegal items.

Waste, rubble, or materials that require a specific waste carrier licence or specialist disposal, unless previously agreed and compliant with regulations.

Cash, securities, jewellery, watches, precious metals, or other high-value items, unless expressly agreed in writing.

Perishable goods, animals, or plants, unless specifically agreed and appropriately prepared for transport.

If you include prohibited or undeclared items among your goods, you do so at your own risk and you will be responsible for any fines, penalties, or losses arising as a result.

Waste and Disposal Regulations

We operate in accordance with UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste where it forms part of an agreed service and where lawful to do so.

We will not remove or transport controlled waste, hazardous waste, or items requiring specialist disposal without prior agreement and compliance with applicable regulations.

You are responsible for ensuring that any items presented for removal or disposal are lawful to transport and dispose of and that you have full authority to request their removal.

Any charges for lawful disposal, recycling, or transfer of goods to waste facilities will be passed on to you and will be explained in your quote or invoice.

Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the following terms and limitations.

We are not liable for loss or damage where:

The goods were not packed by us and the damage arises from poor or inadequate packing.

The goods include fragile or delicate items that are not suitably protected, labelled, or disclosed to us.

The damage is caused by your actions or instructions, or by inherent defects, wear and tear, or deterioration of the goods.

The loss or damage arises from circumstances beyond our reasonable control, including acts of nature, weather, public disturbances, or third-party actions.

Our liability for loss of or damage to goods, where we are found to be at fault, is limited to the reasonable cost of repair or replacement, up to a maximum amount per job as stated in our current policy or as agreed with you in writing. You may request details of our current liability limits before confirming your booking.

We strongly recommend that you arrange your own contents or removals insurance to cover your goods during the move, especially for high-value items.

Claims and Complaints

You must inspect your goods and property as soon as reasonably possible after completion of the service.

Any apparent loss or damage should be reported to us at the time of delivery or within a reasonable time period. We may ask you to provide evidence, such as photographs and a written description of the issue.

Failure to notify us of a problem within a reasonable time may affect our ability to investigate the matter and may limit any compensation that might otherwise have been available.

We will handle complaints in a fair and timely manner and will work with you to try to reach a resolution.

Customer Conduct and Health and Safety

You must not instruct our team to perform tasks that are unsafe, unlawful, or outside the agreed scope of services.

For health and safety reasons, you must keep children, pets, and bystanders away from loading areas, vehicles, and equipment while work is in progress.

If our team reasonably believes that safety is compromised, they may suspend work until the issue is resolved. In some circumstances we may terminate the service if health and safety risks cannot be addressed.

Our Right to Suspend or Terminate Services

We may suspend or terminate the contract immediately if:

You fail to make payment when due.

You provide misleading or incomplete information that materially affects the job.

There is abusive, threatening, or unsafe behaviour towards our staff.

We consider that continuing the service would be unlawful or unsafe.

In such cases, you may be responsible for any costs incurred and for any loss arising from your breach of these terms.

Data Protection and Privacy

We collect and use personal information such as names, addresses, and contact details solely for the purpose of arranging and providing our services, administering bookings, and handling payments and queries.

We will keep your data secure and will not sell or share your personal details with unrelated third parties except where required to deliver the service or by law.

By using our services, you consent to our use of your personal data in accordance with applicable data protection laws.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services we provide.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or regulator, the remaining provisions shall continue in full force and effect.

Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices.

The version in force at the time of your booking will apply to your contract. You are advised to review the Terms and Conditions at the time of booking and before confirming a new service.

Entire Agreement

These Terms and Conditions, together with any written quote or booking confirmation, constitute the entire agreement between you and us regarding the provision of services and supersede any prior discussions, understandings, or arrangements, whether oral or written.

By confirming a booking with Lambeth Man and Van, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.