Privacy Policy

Lambeth Man and Van Customer Privacy Policy

This Privacy Policy explains how Lambeth Man and Van collects, uses, shares and protects personal data about its customers in the Lambeth area and surrounding locations. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

Scope of this Privacy Policy

This Privacy Policy applies to all Lambeth Man and Van customers in our service area, including individuals and businesses who contact us, request a quote, make a booking, receive our services, or otherwise interact with us in relation to our man and van, removals or related services.

Data Controller

Lambeth Man and Van is the data controller in respect of the personal data we process about you. This means we decide how and why your personal data is used in connection with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identity details such as your name, title and, where relevant, the name of your business or organisation.

Contact details such as your address, collection and delivery addresses, and other contact details you choose to provide.

Service information such as the nature of the items to be moved, property access details, preferred dates and times, and instructions related to the services you request.

Booking and transaction details such as quotes provided, bookings made, job references, prices, payment status and relevant financial records that are necessary for accounting purposes.

Communication records such as enquiries, messages, feedback and any other correspondence between you and Lambeth Man and Van.

Technical and usage data that may be collected when you visit our website, such as basic device or browser information and how you interact with our website, where such collection is lawful and proportionate.

How We Collect Your Data

We may collect personal data directly from you when you contact us by phone, through an online form, in person, or by any other communication method you choose to use. We may also obtain information from third parties where you have given permission for them to share it with us, such as comparison platforms or partner organisations that help you find removal services.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. The main lawful bases we rely on are:

Performance of a contract: We process your data when it is necessary to provide a quote, set up and perform a service, manage your booking, collect payment, and deal with any follow-up or queries relating to the services you have requested or received.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This can include managing and improving our services, keeping records of past jobs, handling customer queries and complaints, and ensuring the security and efficiency of our business operations.

Compliance with legal obligations: We process certain data where we are legally required to do so, for example for tax, accounting or insurance purposes, or to comply with a lawful request from regulatory or law enforcement bodies.

Consent: In limited cases, we may rely on your consent, for example where required for certain forms of marketing communications. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes, confirm availability and respond to your enquiries.

To set up, manage and complete your booking, including planning routes, allocating vehicles, organising staff, and coordinating collection and delivery times.

To communicate with you about your booking, any changes, delays or follow-up matters.

To maintain accurate internal records of our services for administration, accounting and audit purposes.

To improve our services and customer experience, including by reviewing feedback and past service history.

To manage and resolve complaints, disputes or claims.

To comply with our legal obligations and cooperate with relevant authorities where required by law.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes set out in this Privacy Policy, and only to the extent necessary. These third parties may include:

Service providers acting as data processors, such as companies providing IT support, website hosting, secure data storage, customer management tools or payment processing services.

Professional advisers, such as accountants or legal advisers, where this is necessary for legitimate business and legal reasons.

Regulators, law enforcement agencies or other authorities where we are required to disclose data to comply with a legal obligation or protect our rights or the rights of others.

Where we use data processors, they process personal data only on our instructions, under a written contract, and are required to keep your data secure and confidential.

International Transfers

If any of our service providers store or process personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in line with data protection law. This may include the use of standard contractual clauses or ensuring that the destination country has an adequate level of data protection.

Data Retention

We keep personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

In general, basic contact and booking details are retained for a number of years after your last interaction with us, to enable us to refer to your service history, respond to any queries or disputes, and comply with tax and accounting rules. When we no longer need your personal data, we will delete it or anonymise it in a secure manner.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to only those employees, contractors and service providers who need it for business purposes and requiring them to process data in accordance with our instructions and a duty of confidentiality.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how we use it.

Right to rectification: You have the right to ask us to correct personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you may have the right to ask us to delete your personal data.

Right to restriction of processing: You may be able to ask us to restrict the way we process your data in certain situations.

Right to data portability: Where we process your data based on consent or contract and by automated means, you may have the right to receive your data in a commonly used format and to transfer it to another organisation.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

You can exercise your rights by contacting Lambeth Man and Van using the usual contact methods you use for our services. We may need to verify your identity before responding to certain requests and will respond within the time limits set by law.

Complaints

If you have concerns about how we handle your personal data, we would encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The latest version will always apply to the personal data we hold about you. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.